FAQ
Welcome to the Bencof.com FAQ page. We want your shopping experience to be as smooth as possible, so we have gathered answers to the questions we hear most often. If yours isn't covered here, please get in touch and we will gladly help.
1. How long will my order take to arrive?
Once your payment is confirmed, we prepare your order for dispatch within 1 to 2 business days. After it leaves us, delivery usually takes a further 6 to 12 business days. Altogether, that means most parcels arrive roughly 7 to 14 business days after you order, depending on where you live. Every order is tracked, and we will email you the tracking details as soon as your parcel is on its way. You can find more information in our Shipping Policy.
2. Do you offer free shipping?
Delivery charges, where they apply, are shown at checkout before you pay, so there are no surprises. Our Shipping Policy has the full details.
3. Where is Bencof based, and where do my orders ship from?
Bencof is an online store based in Tullamore, Ireland. We work with outside fulfilment and logistics partners to pack and send our products, so your parcel may be dispatched from a different location to our home base. At present we deliver to customers in Ireland, and we hope to reach more countries in the future.
4. What should I do if my item arrives faulty or damaged?
Please email us at support@bencof.com within 48 hours of receiving your parcel. Include a short description of the problem and some photos. We will look into it quickly and arrange a replacement or a refund, in line with our Refund Policy.
5. Can I cancel my order after placing it?
You can cancel at any time before your order is dispatched. Once it has been sent, it can no longer be cancelled, but you are welcome to return it after it arrives by following our normal returns process. To cancel, or if you need any help, email support@bencof.com.
6. What is your returns policy?
You can ask to return an item within 30 days of receiving it. If you are not fully happy with your purchase, contact us within that period and we will walk you through the steps. To qualify, items should be unused and in their original condition, and where possible sent back in their original packaging. Our Refund Policy has the full terms.
7. When will I receive my refund after sending something back?
Once your return reaches us and has been checked, we will email you to confirm and issue your refund within 7 business days. The money goes back to the payment method you used at checkout. How soon it shows in your account depends on your bank or card provider.
8. Do you offer any guarantee on your products?
Yes. Every purchase have our 30-day guarantee. If you are not happy, contact us within 30 days of delivery and we will arrange a refund or replacement. You can read the details in our Refund Policy.
9. How do I contact customer support?
You can email us at support@bencof.com or phone us on +353 83 388 5669 during our support hours: Monday-Friday 9:00 AM-5:00 PM, Saturday-Sunday 11:00 AM-3:00 PM
10. Do you deliver outside Ireland?
Not at the moment. We currently deliver only within Ireland, though we plan to add more countries over time.
11. Do you have a shop I can visit in person?
Not yet. Bencof.com is an online-only business, which helps us keep prices fair and lets us serve customers across the country. We try to give you the feel of browsing a carefully chosen shop, right from your screen.
12. Can you help me choose a product or style my space?
Of course. Send us an email at with a few details about your request or what you are looking for, and our team will reply with advice and suggestions.
13. How can I track my order?
When your parcel is dispatched, we will email you a tracking number and a link, so you can follow its progress until it reaches you.
Contact Information
Store name: Bencof.com
Location: 4, Clonminch Place, Clonminch, Tullamore, Co.Offaly, R35V6W0
Email: support@bencof.com
Phone: +353 83 388 5669
Support hours: Monday-Friday 9:00 AM-5:00 PM, Saturday-Sunday 11:00 AM-3:00 PM