Shipping policy

Bencof.com delivers to customers only in Ireland. If you have a question about your delivery, email us at support@bencof.comand we will be glad to help.

Shipping Coverage

This policy covers orders sent to addresses in Ireland. At this time we cannot deliver to any other country. Please check that your delivery address is correct before you check out.

Order Fulfillment and Shipping Origin

Bencof.com is a business based in Tullamore, Ireland. We use outside fulfilment and logistics partners to pack and send our products, so your parcel may be dispatched from a warehouse that is not at our Tullamore base. When you place an order, you accept that it may be prepared and sent from one of these partner locations.

Processing and Handling Time

Once your payment has been confirmed, we aim to prepare your order for dispatch within 1 to 2 business days, counting Monday to Friday. Orders placed outside our working hours, or after 5:00 PM, will normally be picked up on the next business day.

Delivery and Transit Time

After dispatch, standard delivery takes around 6 to 12 business days, again counting Monday to Friday. When you add the processing time, you should expect your parcel roughly 7 to 14 business days after you order, depending on where you live and whether the item is in stock at the warehouse. These dates are estimates rather than guarantees, and deliveries can run a little late during busy periods or because of events outside our control.

Tracking

Every order comes with tracking. As soon as your parcel is dispatched, we will email you a confirmation that includes your tracking number and a link so you can follow its progress.

Shipping Delays

We work hard to deliver within the expected timeframe, but bad weather, high order volumes or problems with the carrier can sometimes slow things down. If your parcel has not arrived by the end of the estimated window, please contact us promptly and we will look into it for you.

Lost or Damaged Packages

If your parcel goes missing or arrives damaged, email us at support@bencof.com with your order number and, if the package is damaged, a few photos showing the problem. We will investigate the issue and send you a replacement or a full refund as quickly as we can.

Contact Information

Store name: Bencof.com
Location: 4, Clonminch Place, Clonminch, Tullamore, Co.Offaly, R35V6W0
Email: support@bencof.com
Phone: +353 83 388 5669
Support hours: Monday-Friday 9:00 AM-5:00 PM, Saturday-Sunday 11:00 AM-3:00 PM

We respond within 24 business hours on working days.