Privacy policy

Last updated: October 7, 2026

Introduction

Bencof.com ("Bencof", "we", "us" or "our") runs this online store and website, along with all the content, features, tools, products,  services available through it (together, the "Services"). This Privacy Policy explains what personal information we gather when you browse our site, place an order or get in touch, and how we use and share it. Please read it carefully. By visiting or using the Services, you confirm that you understand the practices described below.

Personal Information We Collect

The information we hold about you depends on how you use the Services. It can include your name, delivery and billing addresses, email address and phone number. When you pay, we also handle payment details and record your transactions. If you open an account, we store your login credentials and preferences. We keep a record of what you view, add to your basket, buy, return or cancel, as well as any messages you send to our support team. Our systems also pick up technical details such as your browser, IP address and device identifiers, together with data on how and when you move around the site.

How We Collect Your Information

Most of what we know comes straight from you, whether you register an account, browse the store or complete a purchase. Some of it is gathered automatically through cookies and similar technologies. We may also receive information from the service providers who help us run the store, and from business partners or other third parties.

How We Use Your Information

We use your details to take and deliver your orders. Orders are normally prepared within 1 to 2 business days and then take roughly 6 to 12 business days to arrive. We also use your information to look after your account, send updates about your purchases, and answer your questions. With your permission, we send promotional messages, which you can stop at any time. We also rely on your information to spot and prevent fraud, keep the Services secure, and meet our legal duties.

How We Share Your Information

We pass information to the companies that help us operate, such as payment processors, delivery carriers and IT providers. We currently ship to customers in Ireland. We may share data with marketing and advertising partners, who handle it under their own privacy policies. We also share information when you have agreed to it, and when a court or public authority legally requires us to.

Our Relationship with Shopify

Our store is hosted by Shopify. Information you enter on the site is sent to and processed by Shopify and by other third parties, some of which may be outside the country where you live. You can read how Shopify treats personal data in its Consumer Privacy Policy at shopify.com/legal/privacy/app-users, and you can make certain privacy requests through the Shopify Privacy Portal at privacy.shopify.com/en.

Cookies and Tracking

We use cookies and comparable technologies to make the site work well, remember your settings and support our marketing. You can control which cookies are stored through your browser settings.

Children's Data

Our Services are not aimed at children, and we do not knowingly collect information from anyone below the age of majority in their country. If you think a child has given us their details, please contact us and we will delete them.

Data Retention and Security

We keep your personal information only as long as we need it to deliver the Services, comply with the law or settle disputes. We take care to protect your data, but no system is completely secure, so we advise against sending sensitive details through unsecured channels. Our returns window is 30 days, and we may keep order and return records for that period and longer where the law requires.

Your Rights

Depending on where you live, you may be entitled to see the personal information we hold about you, have errors corrected, ask for deletion, receive a portable copy, or object to targeted advertising and certain data sharing. Customers in Ireland have this right under data protection law, and may also complain to their national data protection authority. To make a request, email us at support@bencof.com We may need to confirm your identity first, and we will reply in line with the law.

International Transfers

Your information may be moved to and handled in countries other than your own. Where the law requires it, we use recognised safeguards such as Standard Contractual Clauses.

Changes to This Policy

We may revise this Privacy Policy from time to time. Updates will appear on this page with a new date, and we will notify you where the law requires. Continuing to use the Services after an update means you accept the revised policy.

Contact Information :

Store name: Bencof.com
Location: 4, Clonminch Place, Clonminch, Tullamore, Co.Offaly, R35V6W0
Email: support@bencof.com
Phone: +353 83 388 5669
Support hours: Monday-Friday 9:00 AM-5:00 PM, Saturday-Sunday 11:00 AM-3:00 PM

We respond within 24 business hours on working days.