Refund policy

At Bencof.com, we want you to be happy with what you buy. If an item isn't right for you, this policy explains how returns, exchanges and refunds work.

1. Contact Information

Store name: Bencof.com
Location: 4, Clonminch Place, Clonminch, Tullamore, Co.Offaly, R35V6W0
Email: support@bencof.com
Phone: +353 83 388 5669
Support hours: Monday-Friday 9:00 AM-5:00 PM, Saturday-Sunday 11:00 AM-3:00 PM

2. Order Fulfillment and Return Location

Bencof.com is an Ireland-based business. Orders are prepared and dispatched within 1 to 2 business days and usually arrive within 6 to 12 business days. We currently deliver only to Ireland. Because we work with outside fulfilment and logistics partners, your parcel may not leave from our Tullamore base, and an approved return may need to go to a different address. We will give you the correct return address once your return has been approved. Please do not post anything back to our Tullamore location unless our support team tells you to.

3. 30-Day Return Period

You can ask to return an item within 30 days of receiving it. To qualify, the product must be unused, undamaged and in its original packaging, and you must be able to show proof of purchase, such as your order number or receipt. Requests made after the 30 days have passed may not qualify for a refund.

4. How to Start a Return

Send an email to support@bencof.com that includes your order number and the reason you want to return the item. We will look over your request and get back to you within 1 to 2 business days. If we approve it, we will send you a Return Authorization along with instructions for sending the item back. You will then have 7 days from the approval date to post the item. Parcels sent without prior approval may be refused.

5. Return Shipping Costs

If your item arrives faulty, is damaged during delivery, or is not what you ordered, please contact us within 48 hours of receiving it and attach photos showing the problem. After we have reviewed your claim, we will arrange either a replacement or a full refund, and you will pay nothing extra. If you have simply changed your mind or ordered the wrong item, you will need to cover the cost of return postage, and we ask that you use a tracked service.

6. Refund Processing

When your returned item reaches us and has been checked, we will email you to confirm. Your refund will be issued within 7 business days of that check and sent back to the payment method you originally used. The time it takes to appear in your account can differ depending on your bank or card provider.

7. Exchanges

If you would like to swap an item, get in touch with our support team. Once your return has been approved, you can place a fresh order for the replacement product. Exchanges are subject to the same conditions as ordinary returns.

8. Order Cancellations

You can cancel an order for a full refund at any point before it is dispatched. If it has already been sent, you will need to wait until it arrives and then follow the returns process. To cancel, email us at support@bencof.com

9. Non-Returnable Items

We cannot accept returns of custom-made or personalised products, or of hygiene-related items, unless they are still sealed and unused.

10. Consumer Rights

Nothing in this policy reduces the rights you have under consumer protection laws that apply to you. Customers in Ireland are covered by Irish and EU consumer law, including the Consumer Rights Act 2022. This law may give you extra protection if goods are faulty or not as described.